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“Halifax's internet banking and customer service is...”

written by AminaGriffin-Alt318 on 28/11/2014

Moving money around with internet banking is harder than other banks. Halifax require you to type the recipients phone number in, which they sell to 3rd parties for marketing. When you make a payment it can take days for it to show up on the online account meaning you can never see a up to date statement unless you don't use your card for a few days.

They also use Asian call centers (I'll leave that one there). The online banking is at such a low standard it makes me want to close my current account with them (which I only opened because it was the only way I could pay my credit card that I also have with them as Halifax don't allow you to pay off your credit card through a different brand bank account, unless you call and give your details to a Asian call center which can take more than an hour of your time, in which you will have to answer irrelevant questions that have nothing to do with you order of business and more to do with Halifax's information gathering).

My advice, find a different bank.