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“disfunctional support. Leave well alone.”

written by simmonsm on 27/11/2014

having using them for store purchases in the past I have been so disappointed with my first online order. They didn't send it out for 4 days and I had no notification that was going to be the case and had to cancel before I got the message since I needed the dressing gown for a hospital appointment. I cancelled via their dreadful foreign call center (twice I spoke to them and they agreed but had to wait 10 minutes in a queue each time) and via email. In spite of the verbal agreed cancellation I still ended up with the delivery dumped on my wet doorstep in heavy rain by Yodel 7 days from my initial order. The note pushed through the letter box stated "safe storage in the porch". Ha! All attempts to email them were all just auto-replied to. No person actually bothered to email or phone me. As it would be a 30mile round trip to return to store, I have had to post the items back to them via our local postoffice (as agreed by their call center staff). However, I'm still waiting for anyone to get any non-automated email reply or a phone call about refunding my getting back my return postage since they admitted I had cancelled in time. (Pigs seen flying overhead...)
A few days later I got an unsolicited store card in the post. No apologies or comments; right, as if I'm ever going to go near them again!