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“Never Again”

written by ShayleeRamirez on 25/11/2014

Ordered a chandelier, waiting several months for it to be delivered. Upon arrival, it was broken....customer services refused to discuss it with me over the telephone and advised that I should email instead. A second chandelier arrived with several missing parts, again email communication only. Chandelier is of substandard workmanship with one of the arms higher than the other and another arm twisted, so the bulb is pointing in a different direction. I have had no option but to keep this item as the faults were only discovered by my electrician upon fitting. If I'd sent it back, I would've been left with a bill from the Electrician, which Litecraft wouldn't have paid.

I am still waiting for some of the replacement parts, it has been weeks now and I am losing the will to live.

I will NEVER use this company or indeed recommend it to anyone. My advise would be to go to a reputable retailer and view the item you are looking to buy and have the opportunity to speak to a real person, not a computer.

Dreadful company.

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