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“All Kinds of Excuses ”

written by Quinlansb272 on 12/11/2014

I booked the airplane ticket via the airfasttickets company on June 13th (http://www.airfasttickets.co.uk). The flight was operated by Aer Lingus from LHR-London (19:35 pm on July 17, 2014) to JFK-New York (14:40 pm on July 18, 2014) via SNN-Shannon. The fee was 566.66 GBP.

When I was booking the ticket online via the airfasttickets website, I read all of the booking information and the “terms and conditions” carefully but did not see any information showing that the flight ticket was non-refundable. However, after finishing the booking process, when I checked the booking information via inputting the personal information into the website at a different time, I then found the airfasttickets company added the information that the ticket was non-refundable.

Later I decided to cancel the flight ticket. Two earlier persons from the airfasttickets told me that they might be able to refund me the taxes (even the ticket was non-refundable) if I decided to cancel the booking. However, later a different third person told me that they could not refund me anything.

I feel that airfasttickets company just uses all kind of excuses (mainly, they said that it was based on Aer Lingus’s fare rules) to take my money without clear information and sincere attitudes, even though that I did not buy or use the service at the end.

No any star for the rating!