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★☆☆☆☆

“Breach of Contract”

written by on 11/11/2014

Disgusting service, treated like animals on the journey out (which took 21 hours instead of 1.5 hrs), the hotel room was cold and shabby and not even in the same building but in an annexe, the food was awful an served in a separate dining area to the rest of the guests - (well, they have your money already don't they, so why make any more effort!) All the trimmings (music and Christmas fun that was promised in the brochure) never materialised and on that basis we decided enough was enough.

On return to the UK, I put the wheels in motion to claim for Breach of Contract. For almost 18 months, Inghams failed to respond to letters which, by law should be responded to within 28 days, because, in the words of the lawyer - Inghams don't want to be paying you compensation! They try this trick with everyone who tries to get their money back - luckily I am tenacious so just kept going. In the end Inghams & Sovereign Travel paid us £600. Worth contacting your travel insurance company to see if you are covered for legal action - I was, and I made full use of it.

I will never use Inghams again. I will advise others not to and tell our story. Nor will I ever use Sovereign Travel in Wimbledon Village who sold us the holiday - they are jointly liable with Inghams for this terrible holiday, but they too failed to deal with the matter, hoping it would go away.

Don't be fooled by the pretty Wimbledon VIllage location of Sovereign Travel - they are just as shady and unpleasant as the rest of the travel business operators.

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