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“After adding 3 people to the 'advantage gold travel...”

Written on: 20/04/2011

After adding 3 people to the 'advantage gold travel insurance' on one persons account, at a cost of 40£ each, when claiming after a disastrous holiday they refused to speak to anyone but the account holder despite other people's names being on the insurance AND paying for it. After being able to speak to them in perosn, everytime I rang to chase up the claim it was a nightmare and they would not speak to me even though they had permission to!4 months on and they still haven't refunded out ski pass even though it was pre-booked as required, because supposedly a signed an letter headed invoice rom the company we went through is not good enough proof of purchase!

Absolute jokes, they are poilte enough on the phone once you manage to tlak to tjem but try every excuse under the sun!

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