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“No customer Loyalty”

written by JosieWales11 on 07/11/2014

After using Major Travel for over 10 years and spending thousands with them on flights back and forth to the U.S I can safely say I will never be using them again after my latest ordeal.
This is the first time ever that I have experienced Visa difficulties and requested refund on a flight I had to cancel. (within less than 24hrs of payment)

The receptionist was quite rude and unhelpful and the staff pass you back and forth between airline and Major travel agents mainly replying by email which told me very little.

The airline was more than happy to give me a refund, Major Travel however didn't want to part with the refund!

They have plenty of time to fill the seat on the plane, I'm sure they will charge some other mug £600 for the same seat.

I feel like my 10 years of business with them have basically been spat back in my face.

I shall not be dealing with them again ever.

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