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“Do not buy from eGlobal uk”

written by barannie on 04/11/2014



Do not be fooled by this company. I purchased a Samsung Galaxy Tab 10.5. I mistakenly ordered from them thinking it was a website I had used before so did not make my usual checks. I tried to cancel the transaction within minutes of my online purchase but could not open the link. The device arrived within days from China. The invoice was for Camera Parts £11 no serial number of the device. This is how they fraudulently avoid Duty & Vat. I also had no written Warranty nor Terms and Conditions. This means that at any time they can change these terms. Within a week I could see the device had a fault. I contacted Samsung UK who went into it remotely and found a fault in the software. I told them it came from China but they assured me it still came under there warranty. The Tablet was returned to Samsung UK for repair but was returned in a few days untouched. It seems that no registered Samsung engineer is allowed to repair it because it comes from outside the EU nor can I ever have it repaired in the UK even if it is out of Warranty. Also the system is different as those in UK. This is not mentioned in there terms and conditions. I have been in touch with eglobal on numerous occasions to ask for a full refund. They will not do this so I submitted a RMA ticket. They insist I return it to them at my expense and promise me a refund if the fault comes under there warranty. You can see from other reviews that this will not happen. For this reason the matter has been taken up by my credit card company under Section 75 of the consumer credit act. I have also sought advice from Consumer help line who have told me that because there was no written terms and conditions nor contract in the package there terms and conditions are invalid they are also restricting the rights of consumers. Hopefully this will all be resolved in my favour. No way will I return it to them, I may never get it back. So please do not be temped to buy from company. I wish I had never gone into there website.



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