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“Usual unpleasant practices”

written by MayraNelson80 on 04/11/2014

We pre-ordered a vehicle through Sixt's Palma de Mallorca office and arranged our own insurance in advance. When we collected the car we were asked whether we wanted insurance and we declined. We were given a receipt and the counter clerk pointed out the service number and that €150 was being taken as a precaution in case the tank was not full on return. We returned the car at the end of the holiday, with a full tank, and have since found that we have been charged €49 for insurance which Sixt claim we asked for at the counter. Absolute lies of course.

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