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“complete dissatisfaction with Concorde Leicester branch”

written by Daisychain2014 on 03/11/2014

On Saturday 27th Sept, I had a lengthy telephone conversation with a technician outlining the fault that I was experiencing with my vehicle and asked for diagnostic exhaust & engine management tests to be performed. The tech suggested that the fuel filter might be the issue and I agreed to a service and filter change in addition to the tests I'd requested - had to pay £220 up front.
On collecting my car I was assured by a very polite reception staff member that my car had been serviced, the fuel filter changed, tested (I asked specifically if both emissions & engine management tests had been undertaken)and the technician had even test drove and there was no fault.I expressed disbelief and was assured all was well.
I got less than a mile away when the car started failing, exactly as I had taken it in and I struggled to get it home.
The car had to be taken into my normal garage and diagnostic tests there showed misfires on valves 2, 3, 4, which proved to be a fuel pump pipe fault; emission readings were incorrect and examination identified the O2 sensor wire was pressed against the exhaust and had burned through.
The garage also advised me that the fuel filter was old and dirty and the power steering fluid and water levels were low. They have returned the filter and O2 sensor to me to evidence their findings.
I received a customer satisfaction call from Concorde Leicester and clearly stated that I felt I had been ripped off and was told that my concerns would be followed up by a call from someone more appropriate in the company. To date, I haven't heard a dicky bird.