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“Appalling lack of customer service”

Written on: 26/10/2014 by peterwb (1 review written)

Machine arrived on time but did not work!!! - No telephone number so emailed - no reply - returned unit with a letter requesting a refund - no reply

On return from holiday negotiated a full refund from credit card but out of pocket by £9.00 the cost of returning the unit.

It is not what goes wrong, but how businesses react that is important - reading other reviews (which I should have done before ordering) and my own experience clearly demonstrates this business's complete lack of any interest in any customer care

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