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“Very Poor Service”

written by fmHolman139 on 10/10/2014

Purchased a brand new Kia, from sales to service appalling, avoid like the Plague!

Ordered car with additional accessories which even after 3 weeks waiting for delivery and calling to check the car was ready for collection were not fitted when we went to pick the car up.(1st trip back)

No pre delivery check carried out internal panel needed to be replaced as faulty.(2nd trip back)

VR7 Decal peeling off, returned again (3rd trip back) replaced in pouring rain but peeling off again before left the forecourt.

Internal rattling/buzzing in 3 internal panels took in to check, reply from technician (who are not specifically Kia trained, as they asked me for the service book which I hadn't taken, when I said I didn't think it was needed the lady at the service desk advised they did to see where things were????) It's normal noise for a 3 cylinder engine??? The rattling in the steering column is there when the car engine is off and you shut the door!

Complained to Kia who spoke to the garage and responded with the garage found nothing wrong!!

Choose another dealer please, you buy a brand new car to avoid the stress not when dealing with Arnold Clark Altrincham!

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