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“very bad service”

written by jessicanaylor on 10/10/2014

My sister make a mistake on her, husband and sons tickets ( 2 letters wrong way round on surname) she contacted travel o world who said it would cost £800 to rectify the error. My sister checked with US Airways policy online where it stated this was free. My sister then contacted travel o world so they could rectify and explain quoting the key parts of the policy. My sister was then told by the lady at travel o world that she had been doing this for 10 years and my sister was interpreting the policy incorrectly. My sister than rang US Airways who made all changes needed with NO CHARGE after taking to my sister for 3 mins. Please explain travel o world.

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