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“The Tecnik TKC1285 cooker we bought is a big...”

written by Nena Hammond on 18/04/2004

Good Points
Looks good

Bad Points
Please see below

General Comments
The Tecnik TKC1285 cooker we bought is a big disappointment. The hood that came with the cooker (also Tecnik) has so little suction power that we gave up using it completely. When the oven setting using the back heating element stopped working (after only a year and a half of very little use) we called BSH who are the only company appointed to do repairs for Tecnik. Their engineer replaced the back heating element and although the part costs only £9, BSH charged us £127 (£33 pounds for a large, industrial size packaging of glue although only a very small amount was used). The setting using the back heating element is still not heating the oven more than 100C and BSH claim that this time it is the oven switch that is faulty. BSH claim that this has nothing to do with the reported fault and would be charged separately. We deemed this unreasonable and called Tecnik, whose spokeswoman (who refused to give me her name) kept repeating that BSH is a very good company and that our dispute with them has nothing to do with Tecnik. We have decided to cut our losses and replace this inferior cooker with a one of better quality as soon as possible. Needless to say, had I known of the poor quality of this product and the mercenary attitude of their service representative I would have not chosen a Tecnik cooker.