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“Stay FAR FAR AWAY!!!!”

written by kd7yjc on 17/09/2014

I work at a physical therapy office and do a lot of ordering for the company. Tensnet.com has screwed up majorly on 2 back to back orders and will never have me order from them again! First the item I ordered was on back order and they never notified me of that until I called them 2 weeks AFTER I placed the order since I hadn't received the item! That should have been something listed on their website upon ordering!I shouldn't have had to call to figure out why my item hadn't been shipped yet! I gave them the benefit of the doubt and tried them with another order since they had the best price on the item I needed. The item cost $363 and when I placed the order, I was charged $50 in shipping. It is a large item, so I didn't think anything of it. Again, about a week later, I get an email from them saying that I have to pay and additional $150 in shipping since it is a large item. The item only cost $363 to begin with and they wanted to charge me over half the price in shipping! That is BEYOND ridiculous! My correspondence with them on the situation was just as bad. I was working with a man, who basically told me I was an idiot for not wanting to spend the extra money on shipping. He wouldn't even think about trying to find another option and think that that shipping cost was OUTRAGEOUS! He was very unprofessional in dealing with this!! After further research, I found a different company who had the item I needed for the same price, and only charged me $42 in shipping! It is possible, but he was unwilling to even try. He was very rude and I will NEVER be using them again for any item I need for my clinic! The best thing you can do, is use another site to order what you need. They may have a better price, but it's not worth it with how rude and unprofessional they are! Stay as far away as you can!!!