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“Item "Lost in transit"”

written by fashiongirl64 on 12/09/2014

Ordered my item on 01/09/14 and still almost two weeks later have not recieved this item. I called them up yesterday and they informed me that I would have it within 48 hours and recieved an email stating this this morning. At 3pm today I recieved an email telling me that they had lost my item and that they could not send me a replacement (which they did still have in stock) and that if I still wanted it I would have to buy it again myself. Waiting 2 weeks simply for a winter coat is quite simply unacceptable and the fact that they wouldn't send me a replacement is ludicrous, they obviously never sent the item in the first place and simply want to cover this with excuses. Will never purchase online again which is a shame as they do have lovely clothes.

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