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“Utterly appalling - AVOID ”

written by ieSampson228 on 09/09/2014

We are having an appalling experience with Mark Two, who sell themselves as Tesco Finest Bathrooms. Having paid nearly £9k in mid April, five months on we don't have a finished bathroom and the work that has been done is sub-standard. During installation several design flaws became apparent, which are now having to be rectified; Mark Two have sent the same wrong parts on two occasions and we still don't have the correct ones; the taps ordered don't work with our water system (another design flaw) so we had to research and re-order new ones ourselves on-line; and the installers have done their work in a shoddy way, which has resulted in damage to the ceiling below.
We feel utterly ripped off and cheated. We were sold this bathroom on the basis that it would be high-quality, had a lifetime guarantee and that the installation would be smooth and trouble-free. So far they have failed on all counts.
Avoid this company.

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