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“Never ever again”

written by on 07/09/2014

I fly quite a lot and this was my second time on AB after a short flight to Crete in 1997. To make a long story short - the 2 biggest issues were:
- The narrow space between the seats, Ryanair has more space! That would be OK on a 2-3 hours flight, but not 12 hours (TXL-AUH-HKT and back). Terrible. I am 1,88m and did not know how to sit.
- Customer service: I do not know if the flight attendants earn enough or have zero training because they have no idea about customer service. At the end of the day I do not care - I want the best service for my money and I have to say that I have never - and I have been to almost 80 countries - experienced such unprofessional, often rude stewards. Two examples: I ordered special meals and on 2 of the 4 flights there were problems with it and the AB staff screamed the information about my special meal throughout the cabin. #2: I went to the kitchen for a second beer. The lady gave me a lecture in a very rude undertone that the supplies have to suffice for the return flight from HKT to AUH as well. All this, and more, has never happened to me before. The result for me is: AB and AUH never ever again. AUH is a mess too - everything is totally unorganised and everything works like on a bazaar. I know DXB and DOH as well. DXB and EK are the best and I love to use them.

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