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★☆☆☆☆

“Horrendous Customer Service ”

written by 1969Jorgensen on 05/09/2014

I called to obtain a quote for a holiday I had seen online to Majorca, I had informed the operator that I did not have a reference for the deal as the site did not have one on the offer so I gave him the detail of the hotel, name, price etc etc... £172pp, this was for flight and all inclusive bases. He then went on to tell me the rlight were with Ryanair and would only allow me to have 10kg hand luggage, I asked him several times to add 1 suitcase on, which he insisted I did not need!!! he then asked if I needed transfers which I said yes. the total price then came to £300pp. so I kindly asked him to email me the details and also to tell me the breaksown of costs which he refused to give me over the phone and said I do not have the time to email you..... sort it our Super Escapes and I am sure his name was not James and how can his Direct Dial be the same number you have online!! DO NOT BOOK WITH THIS COMPANY

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