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“Avoid the Canon MV550i at all costs. I bought my first...”

Written on: 06/08/2004 by eastfellsider (1 review written)

Good Points
Good picture quality in good, strong, outdoor lighting conditions

Bad Points
Utterly miserable engineering quality, appalling after-sales service from Canon UK.

General Comments
Avoid the Canon MV550i at all costs. I bought my first camcorder on magazine recommendation and bitterly regret it. It produced a lot of mosaic noise one month and one day old. After weeks of emails, phone calls and letters falling into a balck hole and being passed from pillar to post, Canon refused to replace it but instead undertook a major repair - it had only been used for a few hours! A few months later it was back with similar problems. Thereafter it worked ok, although I had to buy an external mic because the onboard noise was horrendous. Now, only 2 years old, the on board speaker has packed up - no sound on playback, no pings, no beeps, nothing. Look on the web and you will find others reporting exactly the same fault - will Canon accept there is anything wrong with their product? You don't need me to tell you the answer. In fact, I have vowed never to buy another Canon product no matter what the reviews say - they have an absolute disregard for what customers experience when things go wrong and will tell you that black is white.

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