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“No Brain connects Left hand With Right”

written by loogoon on 27/08/2014

Last year Kenyan Airways cancelled flight resulting in 2 day layover on what was meant to be a 5 hour flight from Dubai. This was because the Kenyan delay missed onward connection. This information was given in the check-in queue! Hotel accommodation was sorted for only 30% of passengers; rest had to fight it out! Full circle- today. flight from Zambia delayed 3 hours to Nairobi, Kenya Airways advised by email...why? Do we all walk around connected on the internet! Why not use SMS like every other airline so we are not all waiting in the airport for 3 hours. Surname on ticket wrong had to go to office Kenyan Airways to change, but advised will be OK no change needed. Then told in Zambia won’t get on plane without name added. Had to rush to send $90US to amend. Kenya Airways Dubai office, you walk in and wait and wait.....staff on smartphones listening to music and you just wait. Service a joke. So choose any other airline. Ethiopian has been recommended.