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“No Customer Service”

Written on: 26/08/2014 by armyjumpmaster482 (1 review written)

It does not matter what Nordic Track product you buy. Before you give them money understand 1. They use UPS Freight to ship and the only status anyone will know is... "It's in transit" 2. All delivery dates can and most likely will change 3. Customer Service will promise you anything to get you off the phone and they will not call you back. They simply try to buy time for the situation to work itself out in time. 4. If you need to return the item, they will charge you a restocking fee. Even if you never received the item. 5. It will take them 4-6 weeks for them to refund your money. Even if you never received the item. They have the worst customer service I have EVER had to deal with. YOU HAVE BEEN WARNED! I only say that because I now wish someone would have warned us. We read no reviews prior to jumping in this nightmare.

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