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“Store standards vary”

written by CoedwygwrCanu on 25/08/2014

Went to Brecon store first. Outstanding customer service, very knowledgeable. Unfortunately, they didn't have the size I wanted in stock.

I went to the Cirencester store the next day as I didn't have time to wait for delivery of my spare boots and break them in before my expedition. I was looked up and down by a feckless youth due to my scruffy attire and followed around the store by another member of staff, I can only assume they thought I was a thief.
The staff didn't seem to believe in small talk at the tills until an over weight, Barbour sporting gentleman with a home counties accent wanted to be served.
Unless you have a lot of money or seem 'respectable', I wouldn't bother with the Cirencester store. Clearly full of pretenders, posers and tourists.

Thoroughly recommend the Brecon store if you are a serious outdoors person though.

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