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“disastrous experience of parking with APH Luton”

Written on: 22/08/2014 by JordinEgan (1 review written)

We booked through APH Parking. They recommended Paige Parking at Luton to us. We were going a a week long skiing trip. It was a disaster from the start to have booked parking from them. Paige Parking lost our luggage on the dual carriageway on route to the airport. The driver had neglected to lock the door of the luggage trailer which swung open and our luggage fell out on to the road. This could have cuased a serious accident but he wasn't bothered. he dropped us to the airport without our luggage. We missed our flight because we waited for him to go back and try to recover our bag from the road. We then had to call them several times before they would collect us and take us back to the car parking office. Our holiday was ruined and we had to literally battle it out with them before they gave us back only part of what we had lost. Expensive ski wear, treasured xmas gifts which we had recieved just two weeks earlier and two full days of skiing off our holiday. No compensation for lost ski passes, equipment and a ruined holiday that we had paid for. We tried to go back to APH parking to ask their help when Paige Parking were being unreasonable and they did absolutely nothing to help. APH should carefully vet the parking companies they recommend on their website and should not advertise substandard companies to get business through them under false pretences of giving good service,

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