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“Lloyds Business Telephone Banking - new system a disaster”

Written on: 21/08/2014 by YoselinRuiz80 (1 review written)

Had a problem with my online banking as a new card had been sent to me. First time in 3 years I have rung Lloyds central call centre for any help and had to this time as they have taken localised managers away.

The automated phone system is terrible. So infuriating that I started shouting at it even though it is a machine! When I queried this with customer services and my 'new' manager they tried to sell it to me that this was actually preferred by customers!! I don't know what is worse the phone system or the poor disillusioned staff working for Lloyds who naively think I believe them!

Why can't they have a system like First Direct has for personal customers? Within 3 rings I get a human. The service is brilliant quick and I get all the information I need instantly. If there was a business bank account out there that performed like this I would transfer my account instantly. Wake up abms and listen to your customers!

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