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“Caravan not as described, Staff unwelcoming”

written by on 21/08/2014

My family was at Combe haven,Hastings from15-18th.August and our experience was not a good one.
First we were given a key to a caravan with no number,it took us 30 minutes in the rain looking for our allocated caravan,we finally found a caravan we assumed to be our caravan according to number on the map we were given but the caravan says no is different to allocated caravan number we have key for. I called reception and they say it's right caravan,one of the staff we met even called reception they still insisted its our caravan.
We tried the key did not open door, I went back to reception,I was given a new key to open the same caravan that has no7 on it with explanation that sometimes the numbers differ.
It took almost 2hours with the assistance of maintain acne team to find a key to open this door by this time the kids were hungry wet and cold.
Inside of caravan which is a deluxe that states sleeps 6-8 people was not as described the caravan looks deserted,very cold, no dining table.
TV did not work, I have to call maintenance.
My daughter had acute hike swimming because there was a broken bottle in pool, no staff came to assist,swimming pool was not emptied to remove bottles,I went to speak to the guy in charge of swimming pool and he was questioning me as if I am lying after I was told the incident has been reported to him?I find his behaviour rude and discriminatory.
I felt like Conbe Hastings is not for black people and was very unhappy I took my family there, my kids were so looking forward to it, I was taken them out to the beach and town centre for a more enjoyable experience.
My daughter forgot her glasses at the swimming reception and no one turned it in.
For me Combe havens is overpriced, have unwelcoming,unfriendly staff and are discriminatory.