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★☆☆☆☆

“Stop!! Awful company ”

written by Whittaker313 on 15/08/2014

I got my insurance last year in 2013 with sure term, was really happy with the quote as they was the cheapest, I paid in full costing me £754 for the year, aweek after I got a letter saying my insurance will be cancelled if I don't send a copy of my log book, on the letter it says final notice even though it was the first letter they sent, they attract people with cheap quotes but can't really keep up with the insurance as they try find any excuse to cancel, any way my car was stolen i got the car back it was a write off, sure term passed me on to several different investigating company's made my life hell with letters and calls even tho I was the victim, they was coming out with excuses after excuses not to pay me out, I got my car repaired my self costing me £3000, and at this time they says to me we are not going to put this down as a claim and you will receive your no claims discount end if your policy, a month before my insurance ends they send. Letter saying my insurance will be cancelled in 7 days and I need to send them back my insurance certificate back to them, but they already have my insurance certificate as they asked for it when my car was stolen now they are saying if you do not send it back then it's a road traffic act which I will be prosecuted for?????? I spoke to the customer service department and the lady says nope there's no note here so am sending a failure to reply letter out which then is a fine of £60- this insurance company has made my life hell they send letter threats after threats for no reason, if your wanting a insurance for your car do not go with these idiots, sure term is linked with Lancaster insurance, equity red star and ivalidate, be warned these people are not nice people stay away well away, if they had a office near me I would have gone to their office and bounced them all over the shop, over the phone they are rude etc wonder how they would be face to face??? Love to see them face to face!!!! One day

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