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“BestSteam GAR1500 Clothes Steamer”

written by ModMark on 13/08/2014

When I received this Best Steam GAR1500 Clothes Steamer I nearly instantly sent it back. It clearly shows from the box it was from China but that was not the only reason. The quality of the machine just looks so cheap, so plasticky, so brittle and weak looking.
The extending pole is very flimsy and the coat hanger at the top is useless when you try and put say a polo top on it (the collar just gets squished).
The PLASTIC CONTAINER at the front is where this machine fails totally.It is made of very brittle, non flexible plastic that you might find in a pound shop. The handle is small and it is difficult to hold when wet.
You then place the container into the front of the unit to use. But
this is where the plastic is at fault. This machine is advertised as a commercial/domestic machine bear in mind. The container quickly developed a crack from the filler cap near the original plastic seam line. Now lets out water. I complained to displaysense but to no avail. Completely regimented reply that it was not returned within 28 days and it is not a fault.
No compromise, no talk of the warranty.
I have spoken to a few people who have also bought this machine and all had cracking issues with no redress by Displaysense. Some have gone over to ProPress (who also say they have had similar reports about this machine).
This machine was originally advertised at over £200 and then sold in the sale at £99.It is not worth even half of that. You might say you get what you pay for but if there is a fault with cracking it needs to be addressed.
The water contained should be strong enough to be knocked, dropped even on a carpet (some have dropped this from thigh height onto a soft carpet and it has cracked totally open).
If you are thinking of buying one or their new updated version I would think again. There are no provisions for spare parts, no flexibility on the faults.
There are the same cheap type of machines branded Conair and similar at much cheaper prices.

So I used it with my own coat hanger where the hose sits instead. The machine works but only really on the second setting for me, the first one must just be for the odd silk scarf or something.
The steam comes and goes and is not consistent.
Displaysense also convinced me to buy 6 bottles of descaler. ProPress view on descaler is use a cheap pound shop one, its fine.
So steer clear, do not buy if you are a business. This is a poor cheap Chinese import. Terrible.
No money back, no replacement parts, no resolution.
Be warned