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“Simply unreliable”

Written on: 11/08/2014 by Ubey (1 review written)

I just returned to USA after a holiday in Sri Lanka and would like to post my experience with Abans tours. I rented a van from Abans Tours at the airport the airport to get to my rented house in Colombo upon arrival. Therefore I decided to rent a van from the same company to get to the airport. They took my booking and promised to send a van by 8:30pm. However the van did not arrive and at 9:30pm, I called Abans to enquire. I was told that the van had met with an accident and they will not be able to provide any transport. How unprofessional? They did not even call me to let me know! As a result I had to rent two vehicles from the street and got to the airport 2 hours late! I got to the boarding gate 5 minutes after the boarding started, after all the rushing and running through the airport. Others may have had good experiences but mine was terrible and would not recommend then to anyone!

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