Report Abuse

“SpecsDirect.org? Avoid like the plague!”

written by 20tonnes on 02/08/2014

I ordered a carbon fiber frame from SpecsDirect but the frame they delivered had a manufacturing defect. The carbon pattern on the left branch was irregular and looked entirely different compared to the right branch. I took a picture of the faulty frame and sent the frame back asking for a full refund. They charge a 15% restocking fee for returns but as the product they had delivered was faulty and this was not a change-of-mind return I did not agree to this fee.

Despite numerous emails they have charged the restocking fee and they tell me that their "quality control" has deemed the frame to be flawless and that it will be sold to to the next customer. They claim that they have "cross-referrenced" the frame against an identical one (which is a blatant lie, they would just have to look at the manufacturers pictures online to see what the frame should really look like). So either this is their business model or they have massive problems with their eyesight, either way you want to stay away from an online optician like that. Too bad I can't upload my pictures for everybody to see, it is eyeopening.

Basically they sell factory seconds for the price of a flawless product and deny a refund if you complain. I have now paid $15 to have the faulty frame shipped, $35 to send it back and then they made me pay ~$30 restocking fee and on top of that they are going to rip off the next customer with second grade products. If you order prescription lenses as well you will be in trouble as they are non-refundable.

I have bought frames online from other retailers without any issues but I will never buy from SpecsDirect again. If you are after a Lightec carbon frame I suggest you go somewhere else as they will sell you the faulty mechandise I just returned. Beware! By the way www.specsdirect.org and www.specsdirect.ca are the same joint!