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“Worst insurance experience ever..”

Written on: 30/07/2014 by Lloydji482 (1 review written)

World Nomads Insurance has failed abysmally to provide the service it promises. A week ago I purchased travel insurance for my son, who had travelled the previous day. A very helpful agent sold me the policy by phone and provided the policy number. When the confirmation email failed to arrive, I emailed customer service, who over the course of a week, have claimed that the policy I purchased does not exist, despite my providing proof of payment to them. A week into my son's trip, the company has made no effort to resolve this matter but has kept my money.
As I consider this fraudulent business practice, in the absence of immediate resolution, I will be reporting this company to the Financial Ombudsman of NSW.

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