Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
2763711

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Couldn't retrieve tickets from machine in station ”

written by Catchembeingood on 28/07/2014

VERY disappointed with the Train Line. Bought online return tickets for my son who was travelling from Edinburgh to Glasgow. He duly arrived at the station with his booking ref number + credit card - however the machine would not produce his ticket despite several attempts. As he was now running late he purchased (with cash) replacement tickets. Unfortunately the barrier retained these as he used them.
Having now called The Train Line - they will not refund the price of the ticket as he has no 'proof' of purchase of his replacement. Surely they have means to check an attempted withdrawal from their machines?

It's hard and expensive enough being a parent without having to pay double for train fares....

Was this review helpful? 0 0