written by martab1 on 24/07/2014
Came in for a root touch up on ash blonde highlighted hair but asked if possible to darken the roots slightly, the colour technician said best would be to put in a few lowlights. I expected it to be toned down slightly but instead my hair upon drying was chocolate with ash blonde highlights running through it. I disliked it a lot but decided to give it a go. I went back after half hour and asked to have it lighter as it was too dark. The colour technician then said all she can do is wash it with a cleanser to lift the colour. When dried my hair was orange!!!! I had to go to another salon to get it fixed. I then email sanrizz for a refund but they refused and said as I had it redone somewhere else they aren't able to inspect it and won't process it. Cheers for bright orange hair and a ruined condition for £180