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★★★☆☆

“Overall, good service”

written by Nath123 on 23/07/2014

I had a tight deadline to order a BlackMagic Pocket Cinema Camera. I called 5 different places until I tried these guys, who told me they had one in stock and would deliver it pronto. I was surprised as due to the recent 50% price cut in this product everywhere else was out of stock and on back-order. I was also pleased they would try their best to get it to me on time.

I paid the money quickly via BACS and received an order number straight away. The chap on the phone was helpful.

The day of delivery (placed order on Monday, to arrive Wednesday) I hadn't received a shipment notification, concerned I gave them a call. I spoke to a different person who said there was a problem with the stock and he would email me within the next 10 minutes with an update as to whether or not they could deliver on time - to be honest, he wasn't very clear on what the problem was.

An hour later I had heard nothing and became concerned and decided to check the web for reviews on the company (which is how I ended up here). I saw a lot of extremely negative ones and I became immediately alarmed and rang them back straight away to cancel and refund the order.

This time I spoke to the same chap as to who I had placed the order with and he explained that they did have one left in stock, but when he placed the order the warehouse later called him and said it wasn't available anymore. He said intended to call me back that day but cited personal issues meant that he was unable to get back to the phone. He apologised profusely and took my details to refund the money. He also offered me a discount on my next order with them.

When I hung up I checked my bank and the money had re-appeared instantly - I was very impressed with the service here, but disappointed not to have the product. Sounds like an innocent mistake - but mistakes like this shouldn't happen. I'm also concerned about the number of negative reviews on this site - for those thinking of purchasing from this company I would approach with caution as this 'innocent mistake' looks less likely given the other reviews.

Despite the offer of discount on my next order I don't think I will order from this company again. I was pleased to be refunded the money so quickly and the person I spoke to was apologetic and efficient at processing the refund.

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