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“Irrational, Misleading Policies”

Written on: 20/07/2014 by AddisynGunn (1 review written)

IMH policy forbids static IPs in its shared hosting environment for anything except SSL certs, despite what its dedicated IP addr order page states. That I had to open a hosting acct before being able to request the IP addr was bad enough, wasting nearly two hours of my time was worse. Had to create the acct, request the IP addr, wait for someone to deign to consider the request & then wrangle w/support & billing reps over whether I could have it. Support rep said no; billing rep said yes, then no. All the reasons were illogical and/or specious. I cancelled my account & won't be back to IMH. And I'll open a dispute if you post the charge to my credit card w/o *simultaneously* posting the credit. Ok, here's your review. Don't contact me again.

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