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★★★☆☆

“tired monopolistic approach”

written by CliveMc1000 on 19/07/2014

Eurostar - the basis of a great and glamorous travel service (as it used to be) but with no real competition this is now a tired low-rent offer. The lovely destination and departure stations leave the travel bit in the middle even more exposed - more investment needed here.

Think Virgin's revolution on the West Coast main line for example!!

Website is a joke too. For example I've just tried to book seats for given dates and on the final stroke it tells me no trains are available that day. Fair enough but then it clears all my previous information and I'm dumped back to the start!!

So Eurostar, how about automatically showing/offering an alternative return date and at the same time keeping my previous input?? How about trying to keep me an interested customer? Duh.

In any other consumer instance with another operator to choose from one would immediately switch there!! But no - this is an outdated monopoly and is exactly what happened in Soviet Union - no choice ends up with sub standard, stodgy and faceless organisation (try contacting them with constructive ideas!) - zero options for the consumer.

Is Brezhnev the Eurostar fat controller??

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