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“Van had no brake, no clip to anchor, and dropped my stuff”

written by on 16/07/2014

There is a reason the quote is cheap. Based on the experience, I can't recommend them to anyone. It started already, when the 2 blokes are polite and pleasant.

Slow Speeds. I recognise I have quite a lot of stuff, but they took over 2 hours to load stuff that fit into a 50 sq ft storage. My previous removalist took 1 hour to bring up those stuff.

Van is not maintained: The van has no brake! I was sitting in the van, and it was quite an experience. I have to say the guy was a good driver who managed to stop the van fine with handbrake and down shifting, but driving without a working brake is dangerous. He said the brake just stopped working, but I don't buy that, as he mentioned it happened before.

Van is not equipped: The van has some rug as padding, but has not clips and nothing to anchor the furniture, mirror, and TV. Not very safe. The driver was careful not to run over bumps, etc. But, still. A removals company should do better than this.

Insurance: Insurance is not included in the quote. The crew started moving, and they asked if I had insurance half way into the job. I thought it was included, so I was asked to call the office to add it. The office refused, as the job already started. So, I ended up moving £4000 worth of stuff with zero insurance on a van that doesn't have brake!

Hidden surcharges: I was charged £7 for petrol, for a 20min distance. (I was quoted £2) I was also charged £20 for my flat didn't have lift, which they did tell me during booking. Also, they are not able to fit 50 sq ft of stuff into their van, so I ended up paying another £20 for a second van that showed up with the 2nd man.

I was charged £137, and I gave £13 tip. It was not expensive, but things are cheap for a reason. If you are ok with van that may not have working brake, no insurance by default, and a bunch of surcharges, go ahead.