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“waited over 7 HOURS with no info given”

Written on: 12/07/2014 by eoss (1 review written)

Flying from Fort Myers FL to Chicago IL we were diverted to IN due to a medical emergency. Then the plane was having problems with an error message. We waited for over 7 HOURS without any offers to another plane or even food! Not a single person provided any information nor did they speak to us about what was going on. I even called customer service, only to get nothing. This is a truly worst experience and I will never book a flight with United again!

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