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“Appalling ”

written by I.Thomas on 09/07/2014

Ordered a bouquet on 23 June from eflorist, advertised as having a delivery of 1-2 working days. Requested delivery on 25 June. When bouquet not received by this date, customer service advised to allow 2-3 working days from 25 June. Bouquet has never arrived. Eflorist stated they have "no control" over bouquets delivered by the Royal Mail. Refund requested and agreed, with apology (apologies simply roll off the keyboard). Told refund would take 3-5 working days. These have elapsed. Further apology - yawn - now told refund will take 3-10 working days. We feel the service has been appalling, competitive prices obviously have drawbacks, we have learnt. My mother enjoyed her 82nd birthday, no thanks to Eflorist. They offered to send her an "email" apologising. She doesn't fancy doing an IT course and they do not appear to be prepared to write a simple letter. There are aspects of their advertising which are basically untrue and misleading, in our opinion. Difficult to rate, as we have had no flowers and no refund to date (9July - 3-10 period has just started), therefore one star for having the front to claim they offer a service.