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“Poor service when things go wrong”

Written on: 09/07/2014 by wapap50 (1 review written)

This post is in the name of my wife who passed away on 15/05/14 after a 2 year fight with breast cancer.
She booked a trip to Las Vegas for April to renew our vows in The Little White Chapel.
Sadly due to a sudden deterioration of her condition we never made it & had to cancel.
I asked TWTC about a refund & they advised me to contact the Chapel direct as this was my best hope. Duly they replied & agreed to pay all what the TWTC had paid them.
Eventually I received £150 which was £90 pounds short of the booking fee.
I questioned this with TWTC & was told that the difference was for their overheads & the time & effort in getting my money back from Las Vegas.
I mentioned about showing some compassion due to the circumstances. They replied by saying that They were being compassionate & I was lucky to get any money back.
Every other company that were involved in the trip all made full refunds including Virgin Atlantic who repayed over £4000 pounds for cancelled flights.
In the end it's not the money it's the principle & knowing that if it does go wrong due to the worst of circumstances, the company that you are dealing with isn't thinking of their bottom line.
Sometimes they just do what is right.
Thankfully I will never have to deal with TWTC in the future but if you do then remember despite what Matt says they're only thinking about the profit. So do yourself a favour & look somewhere else.

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