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“Avoid at all costs ”

written by Luke28 on 03/07/2014

Appalling, shambolic excuse of a company. Claimed for all luggage following armed robbery in South Africa. 3 months on I've not been paid a penny despite being over £5,000 out of pocket. I have been fobbed off with requests for further information, most of which is absurd (e.g. Why weren't you wearing your sunglasses at the time of the robbery; it was night time!) and once it is provided they will request four weeks to consider it. Despite using a third party claims handler, they continue to threaten that they may employ yet another external investigator.

This was platinum cover and cost £100.
My fiancée paid £20 for her basic cover with another well known provider which was very sympathetic to our plight and paid out within days.

Do not touch this company! I agree with other reviews that there is something very dodgy about this outfit.