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“Lack of service”

Written on: 26/06/2014 by KathrynMorrow297 (1 review written)

I ordered an item some 13 days ago it was a guess item. Paid for it in full on this date as you would expect. Was told the item was to be ordered in especially. The only updates I received were when I requested them from the company. Was told 13 days after the Oder that the item could not be obtained. Which was fair enough. I then requested a refund and was told have to wait 5-7 days bearing in mind this was a birthday present and I had to go out and pay out again for another one. I was also told it could take up to 28 days in busy periods. I rang their customer phone number and was told he couldn't help me but I would have to email them. There was no phone number I could use. I contacted them on several occasions during this fiasco.
But to top it all the item was still being advertised with a further reduction bearing in mind it cannot be supplied. So someone else was still able to our purchase and pay for this item. This was for a guess necklace

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