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“AVOID: Useless, unhelpful and unknowledgable.”

Written on: 20/06/2014

JE James Cycles have been nothing but useless from the moment I ordered. For a start, they only had part of what I ordered in stock despite advertising as being in stock. To be incensed further, they were useless on the phone and were haphazard in the attempt to rectify the situation. To make matters worse, I had purchased a product that they recommended. However, upon eventually receiving the product, I quickly discovered that they were utter rubbish. I was quickly made very angry by the poor customer service by the unknowledgable, unhelpful and quite frankly rude staff who refused to do anything about my situation. I emplore all keen cyclists of mountain biking or road cycling descent to not trade with JE James. They do not have a clue and I believe truly trade off people who do not understand the product. I haven't bought a bike from them and never plan to as I imagine that they would completely ruin the order and then poorly assemble it. This is probably very poorly written, but it is the only time I have ever written a review and that is because JE James have been the worst company I have ever bought from in all areas of life (not just cycling). Do bikers a favour and do not purchase from them-I don't think they care about you.

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