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“Beware there are serious bugs in the software!”

written by MaiaMacPherson439 on 19/06/2014

Beware of this software it is not fit for purpose. My client left the cash accounting for VAT scheme as he had reached the threshold. We followed Kashflow's instructions to do this in the software. It didn't work and the next VAT return was not calculating correctly. I contacted them over 4 weeks before the VAT return was due and after sending numerous emails they finally replied on the day the VAT return was due to be submitted telling me that their programmers in India had run a script that had corrupted my VAT data and that I would have to prepare a manual vat return in excel using data from sales, purchases and bank. They still couldn't resolve the issue before the following VAT return and I had to prepare the next one manually as well. As well as this serious problem the support service was appalling. They were extremely slow to respond and when they did respond it was clear they did not understand basic accounting fundamentals.

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