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“Poor online buying procedure”

written by on 19/06/2014

I cannot comment on any Dyson product, because their badly thought-out online buying system made it impossible for me to buy one. So that is what I am complaining about. The process is long winded to say the least. Anyway, intending to buy a Dyson machine, I typed the required information into all the relevant fields including, of course, my payment card details. I also correctly completed the 'Verified by VISA' form, independently supplied by the card service provider for security purposes. Finally, I pressed the "Submit" button only to be told "Transaction Failed" There was NO reason given for this. I tried another card and the same thing happened again. Obviously, I imagined my credit and debit cards had been compromised and there followed telephone calls to the banks. Eventually it was established that it wasn't the banks who were stopping the payments, but Dyson themselves and without any explanation. I tried telephoning Dyson's helpline, but they were unable to provide an explanation either.

Eventually, after an emailed complaint to Dyson I discovered that they had stopped the transactions because of a discrepancy between what they simply called "the billing address" and my address as held by my card providers.

These people have a "don't give a damn" attitude. You have to force them to be cooperative and my advice is don't go there.