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★☆☆☆☆

“Poor Service And Sub Standard ”

written by steveandsharon on 15/06/2014

We eventually received our 6/12 seater cube set after a couple of false starts paid for set 30th April delivery should have been 2nd May but due to trouble at the docks it did not arrive, we were told that we would receive our furniture two days after the first delivery date. Which seemed fair enough, then we were contacted to say the van would not be in our area that week so we would have to wait again, we e mailed to say ok please can we have a date as we are away but have arranged for someone to be here if they could tell us which day. We received no reply to this! we were then given another date only to have this changed the day before because a fork lift truck had gone into the cube! and smashed all the glass table tops! by this time patience was wearing a little thin! we were then told they would have a new shipment on the 2nd June and we would have it delivered on the 5th of June. After a nail biting wait delivery was to be up to 2pm that day, we finally received our furniture just before 2pm! no complaints about the actual delivery the driver was very helpful. On un packing the set we were really pleasde and there were even spare cushions. However on close inspection one of the chairs is sloping rather than square like all the others, e mail RattanWarehouse three now with photo's to show the fault and yep you have guessed it no reply and you can never get through on the phone. My advice lovely furniture when you eventually get it, but pay cash on delivery so if there is a problem you can withhold payment.

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