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“Do not buy from 123sofas.co.uk”

written by AnayaMeier242 on 14/06/2014

I bought a sofa from this company - after problems such as the original material was no longer available at the last minute and I had to choose a not so nice alternative, and the delivery a month longer than expected - it finally arrived. It was of a different design than the picture I chose but was promised they would replace the cushions to try to reflect the originally expected item. The arms also developed creases and the 'sponge' interior flattened within a month of delivery. I have since been trying for the last 3 months to gain a resolution - repeated promises that Jay will phone me back that have never happened, e-mails not replied to AT ALL and now their phones are switched off.

I plead with people to NOT have anything to do with this company! as well as Hello Sofas - they are linked somehow. Customer service does not exist. Waste of time and money - wouldn't give them even a 1 star rating, worse than terrible - I've just thrown away £1500.

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