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“BEWARE! Delivered late and poor customer service!”

Written on: 11/06/2014 by Veronica272 (1 review written)

I ordered some roses one week in advance of when I wanted them to be delivered, unfortunately Arena Flowers still managed to deliver a day late!

On the day off delivery, I used the tracking service and discovered that the was a delay of 24hrs! So I informed Arena Flowers of this but the best they could do was to send an email off and wait until their courier responded - not very proactive in my mind! They promised to call back with an update but they never did!

Even when the roses arrived a day late, some of the petals were tired looking and were drooping - clearly because they were stuck in transit and starved of air/water!

The company offered very little compensation which I rejected in favour of ensuring that other potential customers knew of their poor customer service!

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