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“Appalling ”

Written on: 09/06/2014 by Leegration (1 review written)

I can honestly say, this is the worst company I've ever heard of. Not only is the website options a disgrace, they are just completely ridiculous. So, I signed up to have a website with this company. What a dreadful painstaking load of rubbish. If you want a basic, dull,non eye catching website feel free to sign up ! This was only the beginning. Since then I found Wix website domain. What a refreshing find ! You can create and place things wherever you like pretty much and it looks great ! So, obviously, I thought I'd degrade my 1&1 account to just domain name and email.. Oh lord.. No you can't email to do this, you have to ring, costing you money... So I did this, spoke to an idiot who proceeded to tell me, "yes that's fine sir, we can downgrade you no problem" "all done" by this point I was happy it was done. I did ask for an email to confirm this. Low and behold I get nothing back. 2 months go past, still getting charged the full amount for domain and email only.. £26!?!? So after emailing them, as I didn't want to ring again, wasting more money, they eventually reply, with an email stating my payment details aren't up to date, therefore you can't downgrade.... Really !?!? My payment details seem fine as you're robbing me blind still !? After another remarkable lie and still paying the full amount, I've just been on the phone to them again for 20 minutes at 40p a minute, nice touch, and apparently my account can't be instantly downgraded and has to be set up as something else... So, again, a completely new story.. paying £26 a month for a domain name and email address outrageous, to be lied to is a joke from such a large company. Have asked for confirmation again, will have to see what happens next I guess... But please do yourself a favour, do not do business with these guys, EVER !! Waste of everyone's time and money.

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