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“Best Customer Care.”

written by marharr on 09/06/2014

Evo Hosting is the second hosting company we have used, and have done so for quite a few years, with no plan to leave them.
We went to Evo Hosting as the last hosting company... one of UK's big ones were poor on support and generally not bothered. We decided to move to them after reading reviews and researching as much as we can, and simply they are better than what the reviews say in our eyes. Our company has three high volume websites, with another about to go live, and we have never (touch wood), had any technical problems with traffic, or anything else to be honest. When we have had niggles as such, they are because we have wanted to do something technical from the server side, but wasn't sure how to do it. Each time they have come back with a solution and in some cases, a real person has taken the time to email a step by step guide how to do what we need, which is some cases they didn't have to go as far as they did, but did anyway. The service is by email support and the response time has been about 10-20 mins, and even if it cannot be sorted by that person contacting us, they tell us so and explain that it is being passed onto another department that sorts it for us. I cannot think of many companies who offer this level of support, except ours of course, and I hope when they grow bigger and bigger, they keep the same level of service as this will keep companies like ours recommending them, and staying with them.